Protea Hotel by Marriott Hatfield Bad Treatment

I took my client to Protea Hotel by Marriott Hatfield on the 26 Nov for a conference inlcyuding lunch and i was treated in very bad manager which i will never forget this at all

the Marketing manager together with some lady that i could not take her name blamed me for all this and i end up saying to him that we should just leave everything as it is.

what happened is that we arrive at 09:00 for a site walk around the hotel with him and after that we went straight in to our meeting room - and we waited for the breakfast or tea/coffee with some ****en or anything that they can give.

that too almost 1 hour to come to us until i went to them and ask how far this is - only to be told that they will be come soon. i waited still at reception and went to kitchen only to find out that they can give us some fruit platter but still the later that was to bring this to us had to move around with that while im waiting and I said to her please can you bring this to as you are wasting out time - we have been waiting fro this for some time - she then followed me and all was sorted - until we went for lunch only to find out that everyone at the hotel is angry with me for shouting and saying words which they could not tell me what i said - and they then decided to then give my client a bad service on everything - the table was not getting cleaned at all - when we ask for normal water we are told to pay R15 and when we ask for Ice Cream as well we are told to pay R40 which - basically we were treated like we are nothing to them.

later i spoke to the Sale Rep and she ask them to call me just to apologies only to get a call around 17:30 and im told i must come for breakfast - all i wanted was to clear this at the hotel while the waiter and the manager and to be told what i said to them nothing much

thank you soo much for showing us on how you treat our client

many thanks