Protea hotel Bloemfontein

We normally visit the protea hotel Bloemfontein for dinning using our prokard benefits, but since after Covid the service is deteriorating.

I went to hotel for lunch with my family on Sunday 26/11/2023, we moved to the pool area in a hot day. The first thing we get from one of the employees is that we can't use the pool facilities, so we we're not supposed to sit in the pool area. The gentleman never bothered to ask how can he help us,his approach showed us that we are not welcomed. I had similar encounter with the same gentleman in 2022 where he popped on our table during breakfast and told us "you are going to pay", I just felt undermined and disrespected. I'm convinced that the employees are trained to profile visitors so that they can decide who can afford their services or which visitors deserve their services.