1 reviews | Active since Mar 2018
PROTEA EDWARD DURBAN SERVICE SHOCKING
I was staying at the hotel room 503 from the 18th of December 2017- 03 January 2018 I did laundry and received incorrect pants, when I enquired they mentioned that the guest that had my pants has left the hotel and is in Cape Town and they will be couriered back to me. They took my address and to date I have not received my pants. After numerous times calling the hotel, dealing with different people, I was told that they have found my pants. I had to send a friend of mine to only realise that its the same incorrect pants that I received in the first place.
Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel Edward and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel Edward and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***