DW
DAVID W
1 reviews | Active since Jan 2012
04 Feb 2022, 14:55
Protea Balalaika Hotel does not need customers
Few weeks back I wrote of bad service from the Protea Hotel Balalaika. It was never resolved and I cancelled my Prokard. Despite this at no stage during the dispute did I hear from hotel management. I really thought the hospitality industry was under pressure.Obviously The Protea Group does not need customers.
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Protea Hotels's replyOfficial
10 Feb 2022, 13:45Good day and thank you for sharing this matter with us. To our knowledge this matter has been resolved with you and hotel management, coupled with your Prokard membership being refunded. Kindly advise if there is anything else we can assist with further? Thank you.
Protea Hotels's reply10 Feb 2022, 13:45
Official
Good day and thank you for sharing this matter with us. To our knowledge this matter has been resolved with you and hotel management, coupled with your Prokard membership being refunded. Kindly advise if there is anything else we can assist with further? Thank you.