Prokard still not delivered after 3 months

Dear Felicia,<br> <br> I has been 3 months since my card was supposedly posted and I still have not received it. Rowan has been promising me that the card will be delivered but to no avail. I recently made a booking at the Ranch Resort and they insisted on seeing the physical card before processing my restaurant bill. It was a mission to get them to understand that I still have not received my Prokard that I app**** and paid for for in December 2014.<br> <br> Furthermore, I had breakfast and dinner at OR Tambo restaurant and, again, it was a challenge when I asked them for a Prokard discount. Even though I gave them my Prokard number they still insisted on seeing the card, which I didn't have. <br> <br> Prokard is a fantastic loyalty programme and the poor service received from you guys seems to be overshadowing everything. Is there any way you can track this card? If not, could you please send another card by courier and NOT via post.<br> <br> Please escalate this matter to your superiors so that I can get speedy resolution. The postal service is unreliable and is therefore not an option anymore. <br> <br> Regards<br> Sibusiso<br>