1 reviews | Active since Jul 2015
PROKARD ****
WHEN PROKARD FIRST CAME OUT WITH THE VOUCHERS AS MARKETING FOR THE PROKARD/PROTEA THERE WAS NEVER A PROBLEM GETTING A BOOKING USING THE VOUCHER ,NOW I CANNOT GET ANY ROOM OR ASSISTANCE , I THINK THEY HAVE OVERSOLD THERE PROKARD OR THEY HAVE REDUCED THERE ROOMS FOR THE VOUCHER,BUT THEY ARE VERY GOOD WHEN THEY PHONE FOR RENEWAL. i HAVE BEEN A MEMEBER FOR MANY YEARS NOW AND ITS GETTING WORSE EVERY YEAR
Dear Gary,
I trust this email finds you well and thank you for taking the time to forward your concerns.
As per Prokard Terms and Conditions, complimentary accommodation is granted on a first come, first served basis. All hotels have a limited number of rooms available each month for this benefit including all rates including promotional rates, corporate rates and standard rates. At certain hotels, due to high demand and at the discretion of the hotel's management, complimentary accommodation may not be granted over public holidays, school holidays or during any major sporting event, festival or peak period. Certain hotels may only accept complimentary accommodation reservations during the week or over weekends.
We apologise and understand your frustration, however, Prokard Central Reservations, and Hotels are always available to assist you in walking you through the booking process.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Gary,
I trust this email finds you well and thank you for taking the time to forward your concerns.
As per Prokard Terms and Conditions, complimentary accommodation is granted on a first come, first served basis. All hotels have a limited number of rooms available each month for this benefit including all rates including promotional rates, corporate rates and standard rates. At certain hotels, due to high demand and at the discretion of the hotel's management, complimentary accommodation may not be granted over public holidays, school holidays or during any major sporting event, festival or peak period. Certain hotels may only accept complimentary accommodation reservations during the week or over weekends.
We apologise and understand your frustration, however, Prokard Central Reservations, and Hotels are always available to assist you in walking you through the booking process.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Gary,
In response to your correspondence, please be advised that the Prokard terms and conditions regarding vouchers rates and rooms have remained the same, always subject to availability.
With technology evolving at growing speed, we have introduced the online booking system. This allows our valued Guests to be able to log in to your profile anywhere anytime and to make bookings easier and faster and even remotely check in, with these changes, our Central Reservations team and Hotels are still able to assist you as we at Protea pride ourselves in delivering the best Guest experience.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Gary,
In response to your correspondence, please be advised that the Prokard terms and conditions regarding vouchers rates and rooms have remained the same, always subject to availability.
With technology evolving at growing speed, we have introduced the online booking system. This allows our valued Guests to be able to log in to your profile anywhere anytime and to make bookings easier and faster and even remotely check in, with these changes, our Central Reservations team and Hotels are still able to assist you as we at Protea pride ourselves in delivering the best Guest experience.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)