Prokard Rands not being credited to my account

To Whom it may concern. <br> <br> Since December of this year I have had a problem with my Prokard. I have stayed at Protea Stellenbosch, Protea Sea Point and recently at Protea Breakwater lodge. I have not been credited Prokard rands for any of these stays even though my Prokard number is clearly on the invoice and the reservation. The website for Prokard is also extremely weak. There is no way to view stays, how Prorands are being awarded and calculated. Please take a look at Marriott rewards or BA for an example of how a loyalty website should be run. Whilst I have been impressed by a number of the Protea properties, it is quite clear the loyalty programme is not up to scratch. How can it be so difficult to award Prorands and to allow customers to track rewards. I would appreciate a call as I have called several times and I have posted on twitter but my issue has not been resolved. I think you have the potential to run a good loyalty programme but right now you don't have the right systems to manage the programme.