PROKARD NOT SERVING THE CUSTOMER NOR THE HOSPITALITY INDUSTRY IN SOUTH AFRICA

PROKARD is part of the hospitality industry Furthermore, this company is affiliated to Marriott group One would expect that Customer Care and satisfaction would be paramount When the card is sold to GULLIBLE customers they are not informed that the vouchers are difficult, if not impossible, to redeem. All kinds of excuses are provided to explain why the voucher is not redeemable!!! No effort is made to ensure customer care and satisfaction as evidenced from my experience today, 5 August 2022 I remain with the question : On what basis are persons employed to head such an operation which I bele\ieve do an injustice to the brand thay seem to represent and bring a very poor reflection of the hospitality industry in South Africa. At a time when we have emerged from the Covid restrictions one would expect the hospitality section to be more customer conscious but I am dsapooionted with my present experience. I personally regret purchasing my Prokard