Prokard membership

I have been a platinum prokard member for many years and have always been very impressed with the service from prokard. Since Marriot hotels procured Protea Hotels, the service is pathetic. I used to receive my renewal card on time without fail. I am sorry to say that I am very disappointed in the way the issuing of the prokard explorer. I inquired about the delivery of my card on the 27/11/15 already and was told by Peter Immelman that the card will be delivered within 14 days. it is now months later and still no card. Very disappointing indeed.<br> <br> Andre Wagner