Prokard Explorer's atrocious service

What a terrible service I have received today from Claudia Stoffberg!!!!! I am a Prokard member and how I regret signing up for it.

I called the contact centre 2 weeks ago. The agent I spoke with requested I send an email so that she can refer my query to the technical team. I did just that. To date no feedback has been provided! My email was not acknowledge and it's as if the explorer email address is there but no one looks at it. Or was my email deleted without a bother from their agents?

I decided to follow up and call in again and my word...I wonder how a person who does not listen to a client can work for a contact centre. She cuts me, she speaks over and transferred me to a department that could not help me. I called in again and the same episode happened. She told me I needed to call the hotels as they have no business with the specials that the hotels post on the website. I told her I can do no such thing because it does not make sense that the special is on the website but I have to call the hotel for it. I asked to speak to someone senior she refused. I asked again, she placed me on hold even before I could finish my request, yet again she insisted I need to call the hotel. I asked to speak to someone senior and their email address...she said there is none. Finally she called Jacques onto the phone and I generally get the feeling that listening is a problem at Prokard Explorer. I have been a client for almost 10 years and this is the year I am definitely cancelling my membership. Service is important but not for them and I do not feel it's worth staying only for you to be treated like trash.

Pity I have never felt so belittled at the hotels because the staff there, treat customers with alot more care and warmth.

Marriot is an international company but today's service does not prove to me that their staff provide world class service!

And it's sad that only one person has tarnished all the great service I have received at the hotels!!!!!!! Truly sad!