PROKARD ****

Protea hotel by Marriott offers customers a loyalty program called the prokard. Members pay an annual fee of R1850 and receive 5 vouchers. This all looks very good on paper but it has become virtually impossible for members to redeem the vouchers. It has become a futile exercise for me to redeem my free night voucher . Also the stay 1 night get 1 free is very difficult to redeem . When I queried this with prokard I was told that hotels block off dates . It seems like hotels block off all dates thus the vouchers cannot be redeemed. So prokard members are paying R1850 for vouchers that can be rarely used . Protea hotels are discriminating against Prokard members. Most often there is ample accommodation at hotels but are not available to prokard members. Accommodation is reserved for non prokard members. In Bloemfontein there are 2 protea hotels . I am trying to redeem a free night voucher at these hotels . I filled in everyday from 26 June to 26 November but it's telling me SOLD OUT . Why is Protea selling a loyalty program that cannot be redeemed by members. It's a rel **** .