Problems getting my refund

I booked Protea Hotel Edward for check in 27th November and check out 29th November. After staying at the hotel in August we opted for a different hotel in Umhlanga. I since cancelled the booking and informed Aphiwe [Email Removed] on 2 September 2015. I also informed the reservations manager (Sharon - [Email Removed] On 8 September after not getting any response from Aphiwe. I emailed my prior correspondence along with my banking details to Sharon. She did not repond to my email.<br> I then called the hotel and was forwarded to the accounts manager who referred me back to the reservations manager. I resent the emails on 10 September and got confirmation from the reservations manager that the money paid: R1 350 will be refunded on Wednesday 16 September. I called today (18 September) and requested to speak to the accounts manager who has been the most helpful of the entire staff at Protea Hotel Edward over this saga. She the confirmed that the payment has not yet been paid. The paperwork is sitting with the front office manager who is only coming to work at 15:00. This is after waiting a whole 8 days for the paperwork to be completed.