sN
sylishna N
1 reviews | Active since Mar 2012
23 Sept 2015, 14:57
POOR SERVICE FOR A LUXURY AWARD WINNING SPA
I have contacted via email with a screen print of the advert regarding the advert/ special on offer on very reputable Healthspa website.<br> <br> The response I got is:<br> My apologies for the below as it is incorrect.<br> <br> I must say that I am very disappointed with the experience with an award winning spa.<br> I as a client expect to pay what I see.<br> It is not my fault that you guys do not have the correct checks in places to ensure that your advertising is done correctly.<br> <br> Regards Sylishna
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Protea Hotels's replyOfficial
11 Jan 2016, 10:27Hello sylishna,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the African pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the African pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply11 Jan 2016, 10:27
Official
Hello sylishna,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the African pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the African pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com