Poor service experienced at Protea Hotel by Marriot Kimberley

My reservation number *** at Protea Hotel by Marriot Kimberley for the stay during 22-23 July 2024 refers. Ms Donna Sandt from the hotel rep**** to my email query regarding availability of breakfast at 06h00. She stated that I can book for a breakfast pack if checking out before 06h30. On arrival at the hotel on 22/7/2024, I booked the breakfast pack for 06h00. The morning when checking out at 06h10, my breakfast pack was not ready yet. Then was a bit of confusion and counter-accusations that I wrote 06h50 as the request time for the breakfast pack. Then the hotel staff promised me it will be ready in few minutes. Eventually I left without the breakfast pack at 06h20 to avoid being late at my destination.

The hotel is neat and clean, though.