Poor service and quality of rooms

<p>May 27 2016 I checked into Protea Hotel highveld and I had to bath with cold water mind you it was extremely cold in Mpumalanga. The aircon was not working even the heater they sent up to the room was not working so we had to rely on the blankets and body warmth to keep us warm through the night.</p> <p> </p> <p>May 28 2016 we woke up to cold water and when I made the receptionist aware of it, she then advised us that we would be taken to another room in another building to bath which was just not convenient for us. That very night we still had no hot water and after a few calls complaining about the issue, the manager had us moved to the building which had hot water. The room we were in was really not up to standard, we had to use the bathroom bin to keep the bathroom door closed while bathing and using the toilet and to keep it open so that it gets fresh air.</p> <p> </p> <p>The manager was not so sincere with his apology, infact we had to actually ask for an apology from him ourselves.</p> <p> </p> <p>I am really and truly not happy with the service rendered by the hotel. </p>