1 reviews | Active since Sept 2015
Poor customer service
After just renewing my prokard for the third time , and checking into PH umhlanga ridge , decided to dine at the Restuarant buffet, on arrival was told at 830. That the buffet was closed. Due to the mutton curry being finished. So what about my prokard benefits now? I think this is ridiculous considering that it was peak dining time. On querying I was advised that the back up plan was finished as well. So I have to leave the hotel and spend my money elsewhere hat I would have earned prokard rands on and my kids would have dined free...to A single father these savings count especially when treating his daughters to a weekend out . Queryin it with the manager I received an answer and apology however no alternative to my issue was found. I didn't want al a carte and hence I didn't even consider it . Protea hotels wake up.!!!! Disappointed after hair renewing my prokard gold and not being able to use the benefits !!!!
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Umhlanga Ridge.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Umhlanga Ridge.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com