1 reviews | Active since Sept 2015
Poor communication when signing on as new prospective customer by Marriott Rewards
Good day Kindly help me resolve a dispute with Prokard Explorer membership number ********** 8 expiry date 09/2017. . On the 4th August 2016 I phoned the Protea Hotel reservation redeeming my one of the free 2 days I have on the package. I stated clearly that I am redeeming the one day. I was given reservation number ********** for Protea Hotel Kimberly . On checking out from the Protea Hotel Kimberly I was requested to make payment. On investigating I found out that whoever did the reservation did not advise that I should log online to redeem the voucher. This is totally unacceptable as I explained that I was redeeming one of the two days I have in my prokard package.. Reservations was phoned on the 4th August 2016 perhaps from my landline ********** . The reservation number given was ********** . Please help me get the refund. I have to date not redeemed any of my vouchers nor renewd my membership because of this bad experience. As compensation to the inconvenience i hereby request that Prokard must offer me a free Prokard renewal contract with all benefits included including a meal voucher for my family. Thanking you in anticipation.
Dear Mr Motumi,
Thank you for taking the time to forward your concerns regarding your booking for Protea by Marriott Kimberly for August 2016.
Please be advised that I managed to retrieve the call recording between yourself and the agent and you required assistance with regards to making a booking. The agent quoted you a rate of which you had agreed and then the terms and conditions and cancellation policy were also relayed to you of which you had also agreed to.
The booking was then made and confirmation thereof was sent to you.
Should you require further assistance, please do not hesitate to contact me.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr Motumi,
Thank you for taking the time to forward your concerns regarding your booking for Protea by Marriott Kimberly for August 2016.
Please be advised that I managed to retrieve the call recording between yourself and the agent and you required assistance with regards to making a booking. The agent quoted you a rate of which you had agreed and then the terms and conditions and cancellation policy were also relayed to you of which you had also agreed to.
The booking was then made and confirmation thereof was sent to you.
Should you require further assistance, please do not hesitate to contact me.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)