Plat Prokard status useless at PH Umhlanga Ridge

I checked in yesterday at around 17h00 at the PH Umhlanga Ridge. I was given a standard room. I had to ask for an upgrade. I got an upgrade to the 7th floor. When I got to the room there was nothing. No welcome letter, welcome pack or even a bottle of water. One bathroom only had a bar of soap. No lotion, shampoo or body wash.<br> <br> This morning I wanted to take my clothes for laundry. Only one plastic bag. No forms were available to complete the details of my laundry items.<br> <br> I called the duty manager this morning at around 10h00. She sounded very sleepy and disinterested. I don't even know whether she listened to what I was saying.<br> <br> I am very unhappy with this treatment, especially since I am staying for the whole of this and next week.<br> <br> Do something or I will check out and change to another hotel. Maybe you forgot that there are hotels other than PH Umhlanga Ridge.