Pathetic Shocking Service at The Resturant

today is my wedding anniversary I called the Fire and Ice Melrose Arch Resturant this morning to book they advised that they will call me back ,no one did, I called back in the afternoon and booked, closer to the time I was running late i called to advise and was told that I don't have a booking but they will make a plan Got to the restaurant and was shown to my table, after 3 requests from Chelsea I still didn't even get a menu Raymond was walking pass when he asked me if we needed assistance we eventually got menus and placed our drinks order we arrived at 7:40 and got served only at 8:30 he took our food order and by 9:40 we still had no food, i kept asking Raymond for an update he didn't know what to say I eventually told him that we are leaving and asked for the drinks bill, Chelsea saw what was happening but just didn't care enough as a manager to come and speak to us or apologize we were there for 2 Hours and got no food, the service was terrible we had to beg for service and the manager couldn't care less disappointing, we walked around the corner to Rocco Mamas where we actually got food and service. Pathetic