Pathetic Service from Protea Hotel Balalaika Sandton The Bull Run Restaurant....

Pathetic Service from Protea Hotel Balalaika Sandton The Bull Run Restaurant....

on the 05/03/2021 around 19:00am I went to Protea Hotel Balalaika Sandton, we ordered deserts and drinks at this restaurant, on my second order, I wanted another drink but requested no ice with the drink. The drink arrived but the glass had half of the soda in. We questioned the waiter that served us and he advised that the previous one has ice and this didn't hence the soda is half. We asked to speak to the manager. The so called manager arrived no sense of customer service ethic, we explained him the above and very rudely he commanded that this is a 200ml can and thats what they offer. We accepted but he didn't, he still took it further by aberrantly leaving the table in a rush to the bar area and got a 200ml can and a glass fulled with ice and is demonstrating to us on how a 200ml can and ice full's a glass.... further to this after he demonstrated he banged the glass and can onto the table and says its on the house enjoy. His approach was totally disrespectful towards us and again shows no customer ethic. Total disregard to us being in the restaurant. He further commented when we questioned him on why are you banging the glass and can, he said he doesn't care and we must not question his job. He them screamed at us and embarrassed us in public. This shows that this employee has total disregard to the Protea Hotel Marriot Group. I have been a loyal Prokard Member for 9 years and this is the first that I experienced disregard and disrespect from a 'Marriot' employee.

'He still remarked at the end , do what you want to do'

Really pathetic to have such a individual working for the 'Marriot' group.