pathetic service and cant be trusted
<p>i suggest no one to leave there belongings laying around at this hotel my girlfriend and i came for a nice dinner i then asked waiter if its possible if i could charge phone . 30 mins later it was ****** which doesnt make sense the place was empty! only employees!...management giving me the run around for weeks that there was a camera that was right on top of where my phone was charging.</p> <p>...apparently they cant get a clear view who it was!how covnviently!i advise no one to go there no one can be trusted at this well known 5 star hotel pathetic actualy!but i will continiue to take this further ...no one offered a compensation or a sorry or evens just to tell me who it was nd to stop covering up for there employees</p>
Dear Mr Cader,
I refer to your correspondence regarding Protea by Marriott Fire and Ice Hotel and thank you for bringing this matter to our attention.
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that these concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Mr Cader,
I refer to your correspondence regarding Protea by Marriott Fire and Ice Hotel and thank you for bringing this matter to our attention.
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that these concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***