1 reviews | Active since Sept 2016
Pathetic service
<p>Protea Bloemfontein. Room service takes an hour to get a hamburger wrong. Manager and staff very *********** .</p>
Dear Mr Swart,
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that your concerns could have been prevented.
We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr Swart,
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that your concerns could have been prevented.
We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)