DS
DesireAA(C) Swart
1 reviews | Active since Oct 2009
06 Mar 2015, 21:36
Pathetic restaurant service
Worst restaurant service we've experienced in a long time. First we have to wait to be seated and nobody helps us. We ordered our food, while there was just one other table in the restaurant with two people. Two of our meals only came after 40 minutes. Then only after another 30 min my husband and son got their food. And that was also after I went to reception and complain. Then people walked in after us and got served with food before us as a family together. Pathetic.
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Protea Hotels's replyOfficial
13 Mar 2015, 11:12Hello dswart,
Thank you for posting your concerns on the Hellopeter.com website.
We have tried contacting you on mobile number provided. We have also sent an email to your personal email address regarding your concerns. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for posting your concerns on the Hellopeter.com website.
We have tried contacting you on mobile number provided. We have also sent an email to your personal email address regarding your concerns. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply13 Mar 2015, 11:12
Official
Hello dswart,
Thank you for posting your concerns on the Hellopeter.com website.
We have tried contacting you on mobile number provided. We have also sent an email to your personal email address regarding your concerns. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for posting your concerns on the Hellopeter.com website.
We have tried contacting you on mobile number provided. We have also sent an email to your personal email address regarding your concerns. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com