1 reviews | Active since Feb 2018
Pathetic food served at Protea Umhlanga Ridge hotel.
My husband and I had 3 dinners at Protea Hotel Umhlanga Ridge while we were on holiday. 2 of the dinners were absolutely pathetic. Old ingredients used in salads and lamb curry just a plate full of bones with hardly any meat on it. The apple pie desert crust was still raw. Cannot reccommend this restaurant at all!!
Dear Nellie,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga Ridge and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, and your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Nellie,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga Ridge and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, and your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***