SI
SUHAIL I
1 reviews | Active since Nov 2014
16 May 2015, 13:13
pathetic
I booked at the protea hotel in roodepoort on the 15/05/2015.i arrived at the room and the room was in a pathetic state with the beds not even made,the lady at reception changed the room as we entered the second room and went into the toilet the toilet seat was messed with urine and fieces. And the management did nothing about it but apologised.we pay money for the rooms and its not like its for free whereby no maintenance has to be done in the rooms.i will approach the media about this if this matter is not taken up. I am a regular customer at protea hotels which will be evident by accessing the protea database.i am disgusted and upset about this and a mere apology does not is not sufficient
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Protea Hotels's replyOfficial
22 May 2015, 08:36Hello SUHAIL9010 ,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns have been addressed with the Duty Manager at Protea Hotel Roodepoort and corrective action has been taking to rectify your shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns have been addressed with the Duty Manager at Protea Hotel Roodepoort and corrective action has been taking to rectify your shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply22 May 2015, 08:36
Official
Hello SUHAIL9010 ,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns have been addressed with the Duty Manager at Protea Hotel Roodepoort and corrective action has been taking to rectify your shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns have been addressed with the Duty Manager at Protea Hotel Roodepoort and corrective action has been taking to rectify your shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com