Pathetic!!!
<p>Friday I checked in at your hotel chain for the night with a friend. unfortunately in a turn of events things turned sour between us so I went to reception to ask for help, I told the guard to please take a certain phone out of my bag and take my things. We went to our room number 643 and the friend and I started having an altercation of which the guards didn't even help to ease the situation. I was willing to leave however my phone was missing, the friend said I left with my phone when I went to reception okay fair enough I asked the manager to please help me with footage and he said NO. really???? I lose an iPhone at your hotel and ask for footage and I am told NO????? is that the service managers at Protea give???? I have been to Protea Midrand and Beach front and I received the best service ever there, but Umhlanga Ridge has overshadowed all the good the others have. Bukani, was the most unwilling, most rude MANAGER I have ever came across and for as long as I shall live, I will NEVER recommend Protea to anyone. I have posted about the **** service already on my Facebook and its already sitting on 29 shares, people need to know the type of people Protea makes managers and the service we get there. I had my bags as I was leaving but I just needed that closure on where my phone is??I even asked him is it against the hotel policy for footage to be checked and he said no, but he doesn't want to and I should leave, really???? </p> <p>My phone is a Rose Gold iPhone 6S, even if house keeper finds it? can someone please let me know. I left and went back to JHB without a phone simply bcos the person I am supposed to turn to for help didn't give a flying ****!!!! I don't have a phone I can only be reached on email, **********
The manager's name is Bukani!! I am very bad with names but I kept starring at his name tag because there is not way I am letting this one slide!!!
The manager's name is Bukani!! I am very bad with names but I kept starring at his name tag because there is not way I am letting this one slide!!!
Dear Khwezibelle,
I refer to your correspondence regarding Protea By Marriott Umhlanga Ridge Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Khwezibelle,
I refer to your correspondence regarding Protea By Marriott Umhlanga Ridge Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***