Pathethic Service
<p>I have sent through severals mail to Protea Hotel regarding the service and on may occassions its just referred back to the hotel, after being with the Group for 13 years i have decided to cancel but did not use my vouchers that i had paid for the previous year, now they insis that i renew another year with this pathethic service in order for me to use my vouchers, i paid for it and think its only fair i use it, i had explained to them all the bad experiences i had with their hotels and say i need to complain but it happens over and over again , the service has dropped terribly. </p>
Dear Mrs Pillay,
I refer to your correspondence regarding your Prokard membership.
We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to respond to your concerns.
A while back, all Prokard vouchers that were not used within the membership period have been extended for a further six months as a show of good faith to all our loyal members.
Prokard Explorer Benefits are only available for as long as you remain a fully paid up member of Prokard Explorer. When your Prokard Explorer membership terminates for any reason and you do not renew your Prokard Explorer membership, all Prokard Explorer Benefits also terminate as per the terms and conditions.
Should you require assistance in renewing your membership and or assistance in making your online bookings, please do not hesitate to contact me as I will be glad to assist.
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
Dear Mrs Pillay,
I refer to your correspondence regarding your Prokard membership.
We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to respond to your concerns.
A while back, all Prokard vouchers that were not used within the membership period have been extended for a further six months as a show of good faith to all our loyal members.
Prokard Explorer Benefits are only available for as long as you remain a fully paid up member of Prokard Explorer. When your Prokard Explorer membership terminates for any reason and you do not renew your Prokard Explorer membership, all Prokard Explorer Benefits also terminate as per the terms and conditions.
Should you require assistance in renewing your membership and or assistance in making your online bookings, please do not hesitate to contact me as I will be glad to assist.
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
you sent me the exact same mail when i idid deal with you, please understand i need to use my vouchers i have paid for and do not want to pay for another year i think its unfair when a client wants to cancel and then you guys want to know whats the problem, the last room that i stayed in was worse than a 2 star it was pathethic, the fact is i paid for those vouchers you cannot tie me down to renew for another year.
you sent me the exact same mail when i idid deal with you, please understand i need to use my vouchers i have paid for and do not want to pay for another year i think its unfair when a client wants to cancel and then you guys want to know whats the problem, the last room that i stayed in was worse than a 2 star it was pathethic, the fact is i paid for those vouchers you cannot tie me down to renew for another year.
Dear Mrs Pillay,
I trust this email finds you well and thank you for your feedback.
As discussed previously, please forward your correspondence with regards to your bad experiences in order for me to investigate these issues and action be taken to rectify the problem areas.
As most loyalty programmes are valid for a duration of one year, the Prokard membership is also valid for one year and have been extended for a further six months as a show of good faith giving you more time to use your vouchers that you were unable to use for that period.
Any vouchers that were not used within the extra six month period will expire.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Dear Mrs Pillay,
I trust this email finds you well and thank you for your feedback.
As discussed previously, please forward your correspondence with regards to your bad experiences in order for me to investigate these issues and action be taken to rectify the problem areas.
As most loyalty programmes are valid for a duration of one year, the Prokard membership is also valid for one year and have been extended for a further six months as a show of good faith giving you more time to use your vouchers that you were unable to use for that period.
Any vouchers that were not used within the extra six month period will expire.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***