Overpaid R3026.9 EXTRA for a ****py Stay at PROTEA FIRE AND ICE HOTEL CAPE TOWN

I booked on Booking.com 1 Standard King Room 15 % VAT is included. Price ZAR 2,390 Then I called to confirm my booking then ask for a extra bed for my kid. The Sales person Leon at reception then offered me a loft instead at R650 Extra per night and he said I will receive two breakfast free with this upgrade. I said yes and was happy he then said he is leaving his shift and will pass over to Monique at reception. I was very excited as i needed a break and it was my Birthday weekend. When i checked in at 2pm the consultant did not know of my upgrade and said no breakfast is included so I would have to pay R195X4 Then wanted to Cancel as this was not a deal considering better hotels are cheaper and breakfast is included. I regularly go to hotels but Protea Hotel Fire & Ice! by Marriott Cape Town was my First. My husband then said lets stay as the hotel would charge us R1750 plus to cancel our Booking. We Then Decided to pay at reception before we stay we then paid R 5 416.90 for a two night stay and paid for Breakfast. Although over the phone we agreed to R3690 with breakfast with Leon. Then we checked in nobody showed us to our room and i got Lost. We then got to our dusty room with no water and called room service to deliver water. With over paying our stay we did not eat out but rather stayed in our loft and bought takeout. The next day we went to breakfast and the guy said we not on the list and we said we did pay i then just progressed to breakfast. Then when leaving the guy called us saying we did not pay, we then went to reception and Avril then said yes you did pay we will call now to confirm. I then wanted to check out the hotel facilitates and then the guy from Breakfast followed us to ask us where we are walking. I was so annoyed as I wanted to check out the hotel we then ignored the guy and found out that indeed they don't have a heated pool like the website on booking.com suggested. I was not surprised at all because the service throughout is unfriendly and DISGUSTING for the price we paid. The evening it was cold and we called for another Blanket and they said they don't have they will then turn up the air heater. I am a very tolerant person but I will never refer people to this hotel.