overall bad service and experience

I had a booking for Sunday 5th April 2015 for my birthday dinner. On arrival i found that the other party which was meant to be outside was placed right parallel to my table. I fail to understand the logic of putting two loud birthday tables next to each other. <br> <br> I then complained about the layout and the group was moved outside as that it where they had booked initially. As the evening went on, my guests and i found found ourselves complaining about the service received. below are some issues we encountered to name a few. <br> <br> 1. I ordered a bottle of champagne and numerous of times i had to ask for a bottle stopper and an ice bucket. <br> 2. The lady by the name of sibongile who was helping us was not attentive at all, to the point where my father had to look for her at some point. <br> 3. The food ordered was 1 hour 30 minutes late while some people had to wait 2 hours for their food. <br> 4. Some food that was on the menu was suddenly not available but we were notified, 30 minutes into waiting for the order. <br> 5. Upon arrival some orders were duplicated and was turned back only for us to billed. <br> 6. The bill had to be returned twice to fix the orders. <br> <br> I am truly disappointed at the service