Ooops never go there again

<p>On 27/06/2016 I went to the Protea Hotel Hluhluwe & Safari on business. Upon checkin I had to wait for 1minute and 13 seconds whilst the receptionist looked at me with the corner of his eyes until I asked for attention. I was then given my room number 139. As I walked in the room, it was cold, I tried to use the aircon to warm the room up and it did not work. I asked for assistance and to find out that both remotes that were replaced were faulty. With relief I asked theservice guy to show me how to warm the room up using the aircon. ""Sorry sir, these aircon don't have the heat option, it old versions, you will have to switch off the aircon". I was stunned. I had to wake up at 3am to take a shower just to warm up as the night got cold even after using the extra blanket. At dinner time, I went through the black service book : Wine and Dine. Since I was working, I requested for room service, I was told that I need to seat with everyone else. I pleaded with the same receptionist that I am working and need to push. He shrugged his shoulders and told me to plead my case with the gentleman in the lounge as he pointed. "it depends how you put your story", he said. I was then told I am not allowed to take food in my room as I will cause ****roaches, what an insult. I was instructed that if I am allowed, I will have to bring back the plate myself, the is no such thing as room service.</p> <p>One of the patrons was stunned as I was made to carry off my plate, uncovered back to my room which I brought back after. When I went back to the dinning area to take my plate back, I was met with judgement eyes yet again. I tucked in my pride and walked out.</p>