AN
Andrew N

1 reviews | Active since Nov 2012

10 Aug 2018, 12:33

Non stop cold calling

I had a policy with Protea hotel years ago, I haven't used them in years, yet they phone me 5-10 times a week to renew the policy, this has been going on for months.

The worst part is that if i say i'm not interested then they just put the phone down in my ear, AND then phone me again a few weeks later.

Just because of this harassment, I wont EVER deal with these people again.

PLEASE TAKE MY NUMBER OFF OF YOUR SYSTEM!

0
Replies (2)
Protea Hotels
Protea Hotels's reply10 Aug 2018, 15:29
Official

Dear Valued Guest,

I trust you are well.

Thank you for bringing this matter to our attention.

Kindly accept my sincere apologies for the inconvenience of your sales team have may caused, this is unacceptable behavior and will be dealt with in a serious note.

Please provide us with all contactable details so that we can remove all communications from our database.

Thank you once again and hope to hear from you soon.

Kind Regards

JEHAAN STEMMET

Sales and Service Associate

Cape Town Customer Engagement Centre

Marriott International Regional Office,Cape Town

Arthurs Road,Sea Point,Cape Town, South Africa(GMT +2:00)

Tel: +27 (0) 21 *** Fax: ***)

Email:***

Best regards,

AN
Andrew N's update10 Aug 2018, 15:44
Reviewer Update
Hi Jehaan Thanks for your reply. My contact number is ***. Thank youyou, appreciate your help