1 reviews | Active since May 2015
No response on refund
<p>Had made a booking with booking.com for protea hotel sea point for august for 2 rooms, their policy is that they may charge you full first night rate anytime after the booking fair enough, also its free cancellation anytime before check in date, I decided to cancel the booking due to change of plans and contacted the hotel for a refund. Its been two days now and I have not received a refund nor a response. </p> <p>Very disappointed. </p>
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the Protea Hotel Sea Point.
I am delighted to hear that we could resolve your queries with the hotels Management. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ********** 000
Fax: ********** 420
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the Protea Hotel Sea Point.
I am delighted to hear that we could resolve your queries with the hotels Management. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ********** 000
Fax: ********** 420
Website:www.proteahotels.com