No Refund for my money

On the 04/01/2018 I made a reservation for 4 nights stay 09-12 January 2018 telephonically with Nonhle Kheswa whom I advised that invoice need to be issued under company name, she told me that request will be done at check in. When we checked in on the 09/01/2018 we were assisted by Khaya whom we also advised that invoice need to be issued under company name and he advised that it will be done when we check out. Unfortunately we had to leave Durban earlier that expected we left on the night of the 11/01/2018 we were assisted by Angel, who advised that she will email us the invoice the following day and arrange for our refund. After several phone calls we received the invoice but not the refund. They cannot process the refund because reservation was done under my name secondly the surname I used is not on my ID. I used my husband's surname because he was the one going to pay for the reservation with company details. I was not advised that they captured Fundiswa Nzima on the system to reserve booking. After few days querying the refund Prince phoned me on the 15/01/2018 requesting my banking details and ID copy so they can refund the money I advised him refund needs to be done to the account that paid (business account) as indicated to Angel and that it will be pointless to send my ID copy as I haven't changed my surname. He advised that he will get back to me till today I haven't received his call. Can you please assist to get the money refunded.