No more Protea for me

In attendance of a wedding in Klerksdorp, weekend 6/7 June, I had to relinquish my booking at the four star Villa Maria Guesthouse in favour of late guests who had no booking and I booked a room at the Protea Hotel. Villa Maria charged me R850 for a magnificent room, with excellent service and even a complimentary sherry. I paid R828 for a room for one night at Protea Hotel without breakfast. The room was in poor taste with cracks in the bathroom tiles and towels that were clearly old and worn out. The room was cold, the air-conditioner did not work efficiently, there were no accessories to aid in the cold weather such as a hot water bottle or electric blanket. A very substandard service for almost the same price as a beautiful four star guest house? plus, I had to pay an extra R100 for breakfast ....? Very disappointing and perplexing as to how the business can justify such a cost for such poor standards.