FQ
Feziwe Q
1 reviews | Active since Dec 2018
16 Apr 2019, 18:20
No Lost and Found in Protea Hotel
I was staying at Protea Hotel in Hatfield from 07/04/2019- 12/04/2019 in Room 112. I left my black jacket there. I called the hotel on Saturday and I was told that they will check and get back and they didn't. I am the one who have been calling them, up to so I have not received any useful assistance.
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Replies (2)
Protea Hotels's replyOfficial
17 Apr 2019, 10:12Dear Feziwe,
I refer to your correspondence regarding Protea Hotel Hatfield and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
I refer to your correspondence regarding Protea Hotel Hatfield and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Protea Hotels's reply17 Apr 2019, 10:12
Official
Dear Feziwe,
I refer to your correspondence regarding Protea Hotel Hatfield and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
I refer to your correspondence regarding Protea Hotel Hatfield and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
FQ
Feziwe Q's updateReviewer Update
24 Apr 2019, 10:39I am yet to receive feedback regarding this complaint.
FQ
Feziwe Q's update24 Apr 2019, 10:39
Reviewer Update
I am yet to receive feedback regarding this complaint.