LO
Lavita O
1 reviews | Active since May 2014
26 Aug 2015, 14:22
NO CUSTOMER FEEDBACK
I have a voucher for a weekend at the Mount Grace Hotel which I have trying to get a reservation for. I e-mailed reservations twice, logged the reservation on the Protea Hotels website and called the reservations department who gave me an e-mail address where I must e-mail my voucher to.I did that with yet again no response.<br> The problem is that the voucher is going to expire on the 8th of September and unless Protea Hotels respond I will loose the voucher.<br> The service I have previously received from the Protea group has been excellent. I do not know what is happening now. Maybe because its a voucher they are keeping very quiet and waiting for it to expire so that I cannot redeem it.
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Protea Hotels's replyOfficial
03 Sept 2015, 08:23Hello Ferrari44199,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotel. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotel. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply03 Sept 2015, 08:23
Official
Hello Ferrari44199,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotel. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Mount Grace.
I am delighted to hear that we could resolve your queries with the hotel. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com