No booking but paid

I am beyond angry,disappointed and annoyed. Come from Polokwane made a booking via agent - Mpo who spoke with Tracy Nkosi at reception. Payment was made. For 4 rooms including breakfast. We get here on today and Tracy did not make booking and she is on leave. Grace and Phakisi call her and she confirms but still they can not find booking on system! We stood just under 2 hours. I have NEVER RECIEVED SUCH BAD SERVICE. So did she want to ***** our money??? If Protea have such dishonest staff am better off with Tsogo Sun hotels! Have NEVER had such!!! My dad is a pensioner we had been driving for hours just wanted to freshen up and sleep. We also told she didn't book breakfast yet we got confirmation they had. I am beyond angry! TRACY IS DISHONEST, *****. And this is the type of person Protea Hotel hire what a dissapointment. Never been so disappointed you allow people to ***** under your brand name and it's acceptable!!!! Am shocked I rather go to cheap hotels but get HONEST GOOD SERVICE THAN STAY WITH PROTEA AND GET MY MONEY ******!!!! So disappointed!!!!