BI
Benita I
1 reviews | Active since May 2014
21 Aug 2015, 00:21
No answer or response on emailed complaint
Good day, We had our parents' 70th and 65th birthdays at the Irene Country Lodge Gazebo venue on Saturday the 15th August.<br> We spent a lot of money on the function, but weren't happy with the service we received (we requested a lot of things that weren't done, the waiters didn't understand what we asked, the venue was dirty when we got there, they informed us we had to leave by 17h00 when it said on the form the venue closes at 24h00 etc etc), so I emailed Irene Country Lodge about everything on Monday 17 August, but nobody has contacted me or rep**** on the email. This is shocking as we thought someone will come back to us, as they can really use the feedback to better their service.
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Protea Hotels's replyOfficial
22 Sept 2015, 16:17Hello consumerprotect1,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Irene.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I am delighted to hear that we could resolve your queries with the hotels Operations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Irene.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I am delighted to hear that we could resolve your queries with the hotels Operations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply22 Sept 2015, 16:17
Official
Hello consumerprotect1,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Irene.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I am delighted to hear that we could resolve your queries with the hotels Operations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at African Pride Irene.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I am delighted to hear that we could resolve your queries with the hotels Operations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com