NEVER AGAIN

<p>RESERVATION CONFIRMATION <br /> ********** 3 <br />CHECK-IN DATE <br />Thursday, June 16, 2016</p> <p><br />CHECK-IN TIME <br /> 02:00 PM <br /> <br />CHECK-OUT DATE <br />Friday, June 17, 2016</p> <p><br />CHECK-OUT TIME <br /> 11:00 AM <br /> </p> <p>SO IT STARTED OUT THAT WE HAD CAR TROUBLES ON THE WAY THERE , PHONED AND TOLD THEM WE WILL BE LATE .ONLY BOOKED IN AT 1 AM THE MORNING , LOOKING FORWARD TO A RELAXING NIGHTS SLEEP AFTER A VERY STRESSFULL DAY AND LONG TRIP . WHEN WE ARRIVED AT OUR ROOM ...UNIT 114 , THERE WERE PEOPLE SITTING IN FRONT OF OUR DOOR , WE HAD TO ASKED THEM TO MOVE SO WE CAN ENTERED OUR UNIT ....</p> <p>ONCE WE ENTERED WE WENT TO SHOWER AND GOT DRESSES TO GO TO SLEEP , DURING THIS TIME OUR TV WAS ON ...WHEN WE SWITCHED IT OFF AT ABOUT 1:45 AM , WE HEARD THAT OUR NEIGHBOURS SOUNDS LIKE HAVING A PARTY IN THEIR ROOM , I PHONED RECEPTION AND ASKED THEM IF THEY CAN DO SOMETHING ABOUT IT , SAID THEY WILL SEND SECURITY TO QUITE THEM DOWN ..</p> <p>NEEDLESS TO SAY THIS SEEMED THEM TO ONLY GO LOUDER , I AGAIN PHONED RECEPTION , BY THAT TIME MY 8 YEAR OLS DAUGHTER ALREADY PASSED OUT ON THE BED ...SLEEPING ....</p> <p>I WAS OFFERED ANOTHER ROOM ....UNEXCEPTABLE TO ME SINCE I GOT TO WAKE HER UP , GO BACK TO RECEPTION TO GET ANOTHER UNITS KEY , AND MOVE ALL OUR GOODS BACK TO MY CAR TO GO TO THE NEW UNIT , JUST BECAUCE OFF OTHER PEOPLE THAT CANT BEHAVE ....??</p> <p>I PHONED RECEPTION AGAIN AND STILL ABSOLUTE NOTHING HAPPENED OR CHANGE IN THE SITSUATION . IN THIS TIME I COUNTED 14 DIFFERENT PEOPLE ENTERING AND EXITING THIS UNIT , A UNIT THAT CAN SLEEP MAXIMUNM 4 PEOPLE .....</p> <p>AT 3 AM THEY LEFT IN 4 X DIFFERENT CARS AND THERE WAS PEACE AND QUITE AFTER THEY HAD A GLASS THROWING COMPETITION IN THE PARKING AREA ... ONLY TO BE BACK AT 5 : 45 AM CONTINUING WHERE THEY LEFT OFF , BUT NOW AT NOISE LEVEL 10 ....I PHONED RECEPTION AGAIN , NEEDLESS TO SAY NOTHING HAPPENED AGAIN ...TILL THEY ALL LEFT AT ABOUT 6 AM ...THEN IT WAS QUITE AND I ONLY HAD AGAIN 1 HOUR TO SLEEP BEFORE WE HAD TO LEAVE ...</p> <p>AT 7 WE LEFT VERY DISSOPOINTED BY OUR EXPERIANCE ....LATER THE DAY I PHONED AND ASKED TO SPEAK TO THE MANAGER , I EVENTUALLY GOT HOLD OF HER AND SHE INFORMED ME THAT SHE WAS TRYING TO GET HOLD OF ME AS SHE HEARD THAT I HAD A PROBLEM ....</p> <p>I EXPLAINED IT TO HER AND SHE APOLOGIZED , BUT WHAT I DID NOT UNDERSTAND WAS THAT SHE MENTIONED THAT THE UNIT WHERE THE PROBLEM WAS WAS ONLY BOOKED TO 1 PERSON ...</p> <p>ONE OFF THE REASONS WE STAY AT PROTEA HOTELS IS SECURITY .......IF THIS PERSON BROUGHT IN UP TO 14 PEOPLE TO THE ROOM IN 3 DIFFERENT CARS . SURELY THERE IS A MASSIVE PROBLEM WITH THEIR SECURITY , ALSO IT IS UNEXCEPTABLE FROM ANY COMPANY TO ALLOW PEOPLE TO GO ON THE WAY THESE PEOPLE DID , WHILE I AM ALSO A PAYING CUSTOMER , STAYING THERE FOR SECURITY AND HAVING A REST WHILE TRAVELLING GREAT DISTANCES TO GET THERE ....</p> <p>I AM ALSO A PROKARD MEMBER WICH GIVES ME CERTAIN BENEFITS , MY CARD IS DUE TO EXPIRE IN SEPTEMBER , BUT AFTER THIS INSIDENT I DONT THINK I WILL EVEN USE MARRION/PROTEA HOTELS SERVICES AGAIN , BUT RATHER SPEND MY TIME AND MONEY AT A GUEST HOUSE WHERE THIS WOULD HAVE NEVER HAPPENED</p>