1 reviews | Active since Jul 2011
Most Pathetic Service EVER!!!
Today I again attempted to take a client to a quick lunch at the Protea Hotel in Techno Park. I guess it's no surprise that once again I was humiliated by the poor service provided by your staff. After being seated I waited 30 minutes to receive our drinks. I then received my cappuccino in a cup that had spilled and also a very weak Latte, with both drinks being cold. This was only brought to me once I got up from my seat to enquire why it would take 30 minutes to get a drink. Nobody came to ask me if I am fine during the 30 minute waiting period. 40 minutes into my visit to your hotel I received my overcooked burger. I am puzzled by the fact that you have so many people standing around and yet your service delivery is so poor. At the time of my visit, there was only 4 other guests seated for lunch.<br> Since this was my 3rd attempt at Protea Hotel Stellenbosch it will indeed be my last!! PROTEA HOTEL TECHNOPARK STELLENBOSCH SERVICE SUCKS!!! <br>
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Stellenbosch
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns has been addressed with the Food and Beverage Manager at Protea Hotel Stellenbosch.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Stellenbosch
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I can confirm that your concerns has been addressed with the Food and Beverage Manager at Protea Hotel Stellenbosch.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com