1 reviews | Active since Oct 2018
Mortifying service at Protea Hotel Midrand
Wow. I am absolutely mortified and disappointed by the food and service at the Protea Hotel in Midrand. I am typing this as I'm still in training.
1. Yesterday's lunch was not fresh, unimpressive and absolutely disgusting. The chicken was ******, the beef patties were unseasoned AND we didn't get a variety of food, we had to make our own burgers. I thought this was a buffet type of place. The cake for dessert was DRY, the fruit were soggy and unfresh. I ended up leaving without eating because I could not stomach that food. My colleagues finished their food before their drinks even arrived. Horrific.
2. This morning we had no breakfast. They served us dry and unimaginative scones. Wild. We tried lifting our spirits with the sweets that they provide on the tables but guess what? Half of the bowl had empty sweets packets. I'm so disappointed. I expected more from this place. We have been here since 8 and they have only provided us with water ONCE. I don't understand this type of service.
Dear Valued Guest,
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
The fact that the service let you down is proof that we desperately need to uplift the morale and support structures to the TEAM in order to get back in-line with what we set out to achieve.
Again, thank you for your feedback. It assisted us in identifying these problem areas in order to avoid it from ever happening again.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Valued Guest,
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
The fact that the service let you down is proof that we desperately need to uplift the morale and support structures to the TEAM in order to get back in-line with what we set out to achieve.
Again, thank you for your feedback. It assisted us in identifying these problem areas in order to avoid it from ever happening again.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Valued Guest,
Please kindly forward your details so that we can make contact with you.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Valued Guest,
Please kindly forward your details so that we can make contact with you.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***