1 reviews | Active since Mar 2011
Marriott GOLD membership no privileges
It seems that wherever I go to a Mariott hotel it feels as if I am treated like a ********. Today I went in Umhlanga Protea Hotel. Being in the surrounding area. Looking for a toilet facility. I was approached by the Hotel security who refused me from using there facilities. Then I was referred to the on duty manager Lucy who also refused me after I explained to her that I am a procard and Marriott Gold rewards member. I was embarrassed because this conversation took place in front of other guest in the reception area and l decided to rather to leave the premises. I raise the question, VIP member or not.? As long as they can make money out of you , you are just a number and not a member. Totally disgussted.
Dear Mr Van Driessel,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Mr Van Driessel,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***