Loyaly does not pay

I am a prokard member for 10 years now 2016 will be my 11th year. December I booked at Protea hotels Richards bay for 5 rooms when it was time for me to get my Prokard rands I only got for one room which they told me I am not allowed to get prokard rands for all the rooms as per terms and conditions which I went to their online I did not find anything stating I will only get for 1 room if I book more than 1. Secondly the guy I was speaking to when I told him since when do they have such rule he changed his statement and said its the hotel that cancelled my bookings. I posted on Protea Hotels Facebook page they asked for my details and I emailed them however no one came back to me. I think its time I just cancel my membership loyalty does not pay at Protea hotels I'm so disappointed with their service and when I think after our family holiday in Richards bay my family was so impressed with their hotel and they were interested to join and I called them wanted to refer 4 of my family members to join prokard.