Livered with Prokard

I recently renewed my membership ***6. I did it online on the 23/01/2016 online. I called Protea Hotels head office on Monday and spoke to Jacklyn on Monday 25/01/2016 to advise that i did it online but that they \ARE NOT\" to send my Prokard to my postal address as listed. She advised me to hold on and called the African Pride Irene hotel and advised that she spoke to Thuli (front office manager) and that they would send the card directly to the hotel. The hotel would then call me to come and collect the card which i was very happy to do. I just called Jacklyn again at approx 14:58 and was advised that the card was re-posted to my postal address incorrectly yet again. And when i asked her why the arrangement had all changed, she advised me that the African Pride Irene hotel had sent my card as \"not collected\" back to Cape Town. I was at the African Pride hotel on Friday the 29/01/2016 to enquire if the card had arrived but they said \"No\". I have had the same problem now for 8 years and it is still an issue, please get someone with the capabilities to resolve this issue or else I will be cancelling my membership and smearing Protea Hotels Prokard **** service to the press!!"