1 reviews | Active since Aug 2015
Lack of support
<p>I was at the Protea Hotel (Karridene-Mariot)for the weekend (31st of March - 2 April). I really enjoyed my stay. However, my vacation ended badly as I forgot my phone at th ladies. I realised this in about 5 minutes after leaving the hotel and i immediately called receiption. The call would not get through. I could not go back as I had limited petrol. I'm dissapointed in the establishment because I'm pretty confident that if i was able to get through when i called, I will have my phone. To this day, I still don't know whether the phone was found or not as I still can't get through. I also forwarded an email requesting an alternative number but there has been no response.</p>
Dear Thabile,
I refer to your correspondence regarding Protea by Marriott Karridene Beach Hotel and thank you for bringing this matter to our attention.
I do apologise for the mishap however it is quite frustrating I can imagine that you could not get in contact with the Hotel at the time when you urgently needed to.
A full investigation will be conducted to try and locate your mobile phone bearing in mind that no one at the Hotel was informed of the matter so as to collect it on your behalf.
I have tried contacting you with no luck, however I will be in contact with you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Dear Thabile,
I refer to your correspondence regarding Protea by Marriott Karridene Beach Hotel and thank you for bringing this matter to our attention.
I do apologise for the mishap however it is quite frustrating I can imagine that you could not get in contact with the Hotel at the time when you urgently needed to.
A full investigation will be conducted to try and locate your mobile phone bearing in mind that no one at the Hotel was informed of the matter so as to collect it on your behalf.
I have tried contacting you with no luck, however I will be in contact with you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***