Lack of service and integrity

Prokard Explorer is a ****. At the point of sale there are many promises made. However when you try and make a booking using the vouchers the promises are not kept. An example of this, I booked the Protea Loftus June 2019 for occupation in September 2019. A day before my check in the reception calls to inform me that they are unable to accommodate 2 of my children who are under 12 unless I pay for an additional room. Where so I find accommodation at such short notice. Furthermore I have stayed at Protea hotels where my kids were accommodated previously, but currently tell me they do not accommodate kids unless you book a separate room. This was at Protea Umhlanga. The the offerings are merely a selling tactic which Prokard Explorer can not keep. This to me is a company without integrity. Furthermore there is never availability when trying to utilize vouchers however when you book directly with the hotel there is more than enough availability. The price is actually the same as prokard explorer or sometimes cheaper. Whats the point of a membership that costs almost R2000 when there is no service!