Jacket ****** from hotel room

Item: Protea Hotels
Rating: 2
Author: Priya N

I packed a grey blazer with me. I opened my bag when I got to the hotel room and took it out of my suitcase as it occupied too much room in the suitcase. I stayed at the hote for four nights and never wore the blazer. The morning of check-out I packed really quick but made 100% sure that none of my belongings were left in the room, even tossed the bedsheets. Once I was in the cab, looked for my blazer only to realise it's not in my bag and was not in the room that morning. I had to call the hotel five times in order to eventuallu be told that housekeeping claims to know nothing...

Helpful (0)

Replies (1)

Protea Hotels's replyOfficial

09 Mar 2016, 09:03

Hello PriyaNaicker,

Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Fire and Ice Cape Town.

Kindly be advised that an email has been sent to your personal email address regarding your concerns.

Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.

Kind Regards,

Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com

Protea Hotels's reply09 Mar 2016, 09:03

Official