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Dear Nomfanelo

Your response below is insulting my intelligence. Upon my return to Pretoria after checking out, and noticing that I left my shoes behind I called the hotel of which Housekeeping confirmed they found the shoes. A followup call to Palesa who requested I list the shoes left behind, also confirmed that the shoes were available. I then requested if the hotel can courier the shoes to my address and Palesa returned my call highlighting that the hotel does not courier anymore. Palesa advised I organize a courier myself and notify hotel for collection. Upon organizing the courier as advised for pickup the uber guy waited for more than 1 hour while Housekeeping was trying to locate the shoes. Sixolisile at reception called Palesa who was off duty and confirmed that she had seen the shoes and had spoken to me.

What irritates me is that Upon escalating the issue to Marriott that i was told by Scelo Ndaba that they cannot locate my shoes nor the cleaner that cleaned my room. Only to find out that the cleaner no longer work/ service Protea Hotel mhlanga three days after the incident. My intelligence does not allow me to request pickup for slippers. No camera and call recording were reviewed to ensure that the case is being attended to with the dignity that it deserves.

Next step, i am left with no choice but to exercise my legal right of opening a theft case with SAPS against Palesa,Housekeeping team and security.

Othandekayo Caroline Buthelezi