SM
Sphindile M
1 reviews | Active since Sept 2015
05 Mar 2018, 10:47
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Paid for accommodation with my debit card, money went through on my phone as well as my bank statement. Nosipho made me wait at the reception area claiming I have not paid from 16:30 until 19:00. The lady kept on harassing me for the payment that I made in such a way I ended up going to the bank for a proof of payment - a bank statement, submitted the statement to the hotel by hand. Today is Monday 05 March, Nosipho is still harassing me for the payment I made. I am not impressed, I'm travelling and gave her proof that the payment went through if it's not cleared yet what should I do. Can a relent competent person assist me regarding this.
Not sure if they know what they are doing there.
They were even struggling to use the speed point. Very confused bunch of people.
Would like to be assisted as soon as possible, because if I receive a call from Nosipho again regarding this payment I made, I'm taking further steps regarding this matter.
Regards
Helpful (0)
Replies (2)0
Replies (2)
Protea Hotels's replyOfficial
05 Mar 2018, 15:04Dear Sphindile,
Further to your correspondence, thank you for taking the time to forward your concerns.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please kindly forward the name of the Hotel with regards to your experience in order for me to investigate your concerns.
Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,
Protea Hotels's reply05 Mar 2018, 15:04
Official
Dear Sphindile,
Further to your correspondence, thank you for taking the time to forward your concerns.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please kindly forward the name of the Hotel with regards to your experience in order for me to investigate your concerns.
Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,
SM
Sphindile M's updateReviewer Update
05 Mar 2018, 17:35Protea Hotel Empangeni - Nosipho
SM
Sphindile M's update05 Mar 2018, 17:35
Reviewer Update
Protea Hotel Empangeni - Nosipho