1 reviews | Active since Jun 2012
Humiliation at Dinning area
I was at Protea hotel by Marriott Zebula. This morning I came for breakfast and there waiters advised me I have to pay while my booking was saying breakfast is included for both nights I showed the waiter the booking email she then went to reception they called me(disturbing me on the table) the lady at the reception by the name of Refiloe was very rude didn’t even wanna see my booking but instead spoke to me in Sepedi telling me I’m lying without even trying to verify what I’m saying but telling me what she thought was right, she didn’t listen to me her tone was very aggressive until the waiter then went to the back office they requested me to send them my booking email confirmation not sure if they didn’t trust me or what however I sent it to them. I have never experience such a humiliation in front of people in the dinning area and after they have verified my email I have never even received any apology for the humiliation nor acknowledgement of email.
Dear Mr Aphiwe,
I refer to your correspondence regarding Protea by Marriott Hotel Zebula Lodge and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr Aphiwe,
I refer to your correspondence regarding Protea by Marriott Hotel Zebula Lodge and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)